![]() The group reflection session involves the five other physiotherapists from the practice and is facilitated by a different member of the team each month. Michelle also suggests that Munira think about any support she could have used from the rest of the team with this event. Michele suggests that Munira refers to guidance from their professional body to see if there is any best practice on discharge that can be included. At a supervision meeting with Michele, Munira also asks for her input on the topic before taking it to the larger group. She looks back on the discussion with Russel and thinks about how she communicated and how Russel received this message. Munira starts by writing the event up herself, providing detail of the initial interaction, the subsequent email and how both events made her feel. Munira is very surprised by this as she thought that the end of treatment had gone smoothly and she decides to prepare this topic to be discussed in the practice’s group reflection session. ![]() Russel’s email ends by saying that he has been kicked out with nothing but a sheet of exercises and no support. Russel says that when the session ended and it was clear he wasn’t going to see Munira again he was too taken aback to raise his concerns or to ask follow up questions. The manager tells Munira that Russel is clearly very upset and feels like his treatment ended abruptly and that no regard was given to the pain he still feels in his lower back and the trouble this causes with his sleep. Later in the week, Munira’s practice manager Michelle tells her that she has received a long complaint email from Russel regarding the end of his treatment. Munira believed that this process had gone smoothly, and that Russel knew he could contact her if he needed further assistance. ![]() ![]() Munira discharged Russel at their most recent appointment as she was satisfied with his progress and believed that he would be able to maintain his mobility by practising the exercises she had showed him. She has treated her service user Russel for the last three months after he was involved in a fall at home. Munira is a physiotherapist working in private practice. ![]()
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